Penne is highly skilled at condensing complicated referral documents into an organized format to help program staff interpret the information. Her data sheets have been used as a model by DCFS, and they now recommend Penne’s format for use within other agencies. In addition, Penne is routinely commended by DCFS and DJJ as they read through her notes during their client file reviews. Her skill and insight keep the program full and ensure that the clients are well matched to the services we provide.

Penne is often the first person that new clients will meet. She is knowledgeable and efficient in managing the admission process. More importantly, she quickly develops rapport with clients, helping them feel at ease in adapting to their new environment. The relationships she builds often continue long after the intake process is over.

Penne’s colleagues have commented on how often clients will update her on their progress or get advice on a situation. Recently, a youth she was working with was anxious be the first to tell Penne his good news: that he had a new girlfriend! Although Penne was happy for him, she was clear with him about taking the relationship slow and working with his staff on having a healthy relationship. It’s only appropriate that her column in the ILO/TLP client newsletter is called “Penne for your Thoughts.” Penne is glad to share her thoughts—offering meaningful, realistic advice to clients in a way that they are able to hear.

Penne is sometimes teased about her assertiveness within the office, but she is also loved by all. Coworkers have honored Penne for contributing to the good humor of their workplace, and often seek out her advice on professional or personal matters.

When young people or staff need direct, honest, and realistic insights, they know they can ask Penne for her thoughts.